Refund Policy

Last updated: October 13, 2026

Triage is operated by Chodeberg, a sole proprietorship based in the United States. Payments are handled by Paddle, our merchant of record, so refunds go back through Paddle to the payment method you used.

What you can get back

• Unused credits, within 14 days. You can ask for a refund of the unused credits from a purchase within 14 days of that purchase. We refund the unused share of what you paid for that purchase.
• Spent credits aren't refundable. Credits already used on builds, live sessions or verification replays have paid for container time that ran.
• The free monthly grant isn't refundable. It's free, and the unused part lapses at the end of each month.
• After 14 days, purchases are final, except where the law where you live gives you more rights.

Purchased credits never expire, so you don't need a refund just because you haven't used them yet.

How to ask

Email help@support.chodeberg.com from your account's email address, with the date of the purchase. You can also reply to your Paddle receipt.

We answer within 5 business days. Once a refund is approved, Paddle returns the money to your original payment method; your bank may take a few more days to show it.

What happens to your balance

A refund or chargeback removes the credits that purchase bought. If some of them were already spent, the shortfall is recorded against your account.

Questions

Email help@support.chodeberg.com. The full terms are in our Terms of Service.